Privacy Policy
Introduction
This Privacy Policy outlines Razzah’s (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at razzah.uk (“Site”) or otherwise share personal information with us (collectively: “Users”).
We are the responsible authority for the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
User Rights
You may request to:
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Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
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Receive a copy of personal information you directly provide to us in a structured, commonly used and machine-readable format, where applicable.
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Request rectification of your personal information that is in our control.
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Request erasure of your personal information.
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Object to the processing of your personal information by us.
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Request restriction of processing of your personal information.
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Lodge a complaint with a supervisory authority.
Please note that these rights are not absolute and may be subject to applicable legal requirements and lawful grounds for retaining or processing information.
If you wish to exercise any of the above rights or receive more information, please contact us at:
Retention
We will retain your personal information for as long as necessary to provide our services and as necessary to comply with our legal obligations, resolve disputes and enforce our policies.
Retention periods will be determined taking into account the type of information collected and the purpose for which it is collected, together with applicable legal and regulatory requirements.
We may rectify, update or remove incomplete or inaccurate information where appropriate.
Grounds for Data Collection
Processing of your personal information (i.e. information which may identify you directly or indirectly; hereinafter “Personal Information”) may be necessary for the performance of our contractual obligations towards you, providing our services, protecting our legitimate interests and complying with legal and financial regulatory obligations to which we are subject.
Where consent is required for a particular type of processing, we will ask for your consent.
We encourage our Users to carefully read this Privacy Policy to understand how and why their information may be processed.
What Information Do We Collect?
We may collect two types of data and information from Users.
The first type is unidentified or non-identifiable information relating to Users, which may be made available or gathered through use of the Site (“Non-personal Information”).
Non-personal Information may include aggregated usage information and technical information transmitted by your device, including certain software and hardware information such as your browser type, operating system, language preference and access time.
We may also collect information about activity on the Site, such as pages viewed, browsing activity, clicks and other interactions.
The second type of information is Personal Information, which is information that identifies an individual or may, with reasonable effort, identify an individual.
Such information may include:
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Device Information: Information such as your IP address, device identifiers and other technical information relating to your activity through the Site.
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Contact Information: When you contact us, place an order, request a table booking or otherwise interact with us, you may provide information such as your name, email address, telephone number, delivery address and other information necessary to provide the requested service.
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Order Information: Information relating to food orders placed through our Site, including the items ordered, collection or delivery details and relevant order notes.
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Reservation Information: Information you provide when requesting a table booking, such as your name, contact details, requested date and time, party size and any additional information you choose to provide.
How Do We Receive Information About You?
We receive Personal Information from various sources, including:
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when you voluntarily provide your personal details in order to contact us via our Site;
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when you provide your personal details in order to place a food order via our Site;
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when you provide your personal details in order to book a table via our Site;
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when you voluntarily provide your details to subscribe to marketing communications, where such a facility is available;
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when you voluntarily provide information when interacting with content on our Site;
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when you use or access our Site in connection with our services; and
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from third-party providers and services, such as website analytics providers.
How Is This Information Used? With Whom Do You Share the Information?
We do not sell or rent Users’ Personal Information.
We may use information for purposes including:
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processing and managing food orders;
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managing table booking requests and reservations;
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communicating with you regarding orders, reservations or enquiries;
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responding to customer service issues or enquiries;
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providing information relating to our services;
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sending marketing communications where permitted and where you have provided any consent required by law;
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maintaining the security and operation of our Site; and
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statistical and analytical purposes intended to improve our Site and services.
We may share Personal Information with trusted third-party providers where necessary for purposes including:
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hosting and operating our Site;
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providing services and functionality available through our Site;
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storing and processing information on our behalf;
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delivering food orders where relevant;
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providing website analytics;
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providing marketing services where applicable; and
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performing technical diagnostics or maintaining website security.
We may also disclose information where we reasonably believe that disclosure is necessary to:
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comply with applicable law, regulation, legal process or governmental request;
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enforce our policies or investigate potential violations;
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investigate, detect or prevent fraud, security issues or other wrongdoing;
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establish or exercise our legal rights or defend against legal claims;
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protect the rights, property or safety of us, our Users or third parties; or
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cooperate with law enforcement or other relevant authorities where legally required or appropriate.
Cookies
We and our trusted service providers may use cookies and similar technologies when you visit our Site or access our services.
A “cookie” is a small piece of information that a website stores on your device. Cookies can be used for various purposes, including enabling website functionality, remembering preferences and helping us understand how visitors interact with our Site.
The Site may use the following types of cookies:
a. Session cookies – These are stored temporarily during a browsing session to allow normal use of the Site and are generally deleted when your browser is closed.
b. Persistent cookies – These may remain on your device for a specified period and can be used, for example, to remember your preferences on future visits.
c. Third-party cookies – These may be set by third-party services used on our Site, such as analytics providers or other embedded services.
Information obtained through cookies may be linked to other information we hold about you where permitted.
You can control or remove cookies using your browser or device settings. However, disabling certain cookies may affect the functionality of some parts of our Site.
For more information about the cookies used on our website, please see our Cookie Policy at razzah.uk/cookie-policy/.
Use of Script Libraries and Web Fonts
In order to present our website correctly and make it visually consistent across different browsers and devices, we may use external script or font libraries, such as Google Fonts.
Loading external resources may cause your browser to connect to the relevant third-party provider. Depending on how these services are implemented, technical information such as your IP address may be transmitted to that provider.
Where third-party services are used, their own privacy policies may also apply.
Third-Party Collection of Information
This Privacy Policy addresses the use and disclosure of information collected by Razzah.
If you disclose information to third-party websites or services, different rules may apply to their use or disclosure of that information. We encourage you to read the privacy policies and terms of any third-party service with which you choose to share your information.
This Privacy Policy does not apply to the practices of companies or organisations that we do not own or control, or individuals whom we do not employ or manage.
How Do We Safeguard Your Information?
We take reasonable steps to protect the security of our Site and the information we collect.
We use appropriate technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or misuse.
Where third-party service providers process Personal Information on our behalf, we expect them to maintain appropriate security measures.
Although we take reasonable precautions to safeguard information, no website or method of electronic storage or transmission can be guaranteed to be completely secure.
International Transfers of Data
Some of the third-party services used to operate our website or provide our services may process information outside the United Kingdom.
Where Personal Information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.
This may include relying on adequacy regulations or appropriate contractual safeguards where required.
Marketing
We may use Personal Information such as your name, email address or telephone number to provide you with promotional information concerning Razzah and our services where we are legally permitted to do so.
Where consent is required for marketing, we will only send such communications where appropriate consent has been provided.
Marketing communications will provide a way for you to unsubscribe or opt out of receiving further marketing.
If you unsubscribe, we will stop using the relevant contact details for that type of marketing, subject to retaining information where necessary to record and respect your opt-out request.
Even if you opt out of marketing communications, we may still send you important service-related communications concerning an order, reservation, enquiry or other interaction you have with us.
Children
We understand the importance of protecting children’s privacy, particularly in an online environment.
Our Site is not specifically designed for or directed at children, and we do not knowingly collect Personal Information directly from children where parental or guardian consent would be legally required.
If a parent or guardian becomes aware that a child has provided Personal Information to us without appropriate consent, they should contact us at:
Updates or Amendments to This Privacy Policy
We may periodically amend or revise this Privacy Policy to reflect changes to our services, website, technology or legal requirements.
Any updated Privacy Policy will be published on this page, with the date of the latest revision shown below.
We encourage you to review this Privacy Policy periodically to remain informed about how we process Personal Information.
How to Contact Us
If you have any questions about this Privacy Policy, the Site, or the information we collect about you and how we use it, please contact:
Razzah
25 Coinagehall St
Helston
TR13 8ER
Telephone: 01326 771 691 / 01326 771 692
Mobile: 07904 079048
Email: info@razzah.uk
Website: razzah.uk
Last Modified: 30/09/2026